Karen works at the Children’s Info desk and doesn’t normally get much demand for digital documents from patrons. Technology also makes her nervous and so while working from home, she is venturing out of her comfort zone and testing out our digital resources on her Amazon Fire tablet.
Item Borrowed: Wrecking Ball by Jeff Kinney
Challenges: Karen created her account and began choosing items she was interested in, but found that she was blocked from borrowing them. She is not the only one to have experienced this. We have received many calls at the library from patrons receiving the error message “Yikes! Something is wrong with your library card or PIN. Please double check your info in settings and if you still have issues contact your local library at (XXX) XXX-XXXX for support.” Karen was able to go into her settings and put her library password/PIN in her account to solve the problem and gain access.
Borrowing experience: Once Karen had installed the Hoopla app on her tablet, she finds borrowing “really straightforward and easy to do.” She particularly likes that she can download straight onto her tablet and read offline. Like many of you, she still prefers an actual book, but this will do in a pinch.
Item Borrowed: Murder Games by James Patterson
Challenges: Due to only having the Firefox browser on her tablet, Karen was unable to download the Libby application to it. She was able to use the E-media website, however when she looked at her account, her loans would not appear. When she used her cell phone and the Libby app, her borrowed titles appeared without trouble. This discrepancy was confusing.
Borrowing experience: Karen really likes how easy to use the E-Media (Overdrive) app is. She finds it easier to navigate than Libby, so she uses it on her tablet to choose her items, and then accesses them on her phone using Libby.
This was Karen’s first time listening to an audiobook and we have a convert! She enjoys talking walks or doing chores with her phone listening to an audiobook. She particularly enjoyed the experience because the narrator’s voice was “very engaging, soothing, and entertaining. I am a reluctant reader and this is making me excited about reading!”
Once she finishes this audiobook, Karen plans to borrow another in the same genre or by the same narrator because he was exciting.
Experience calling the library for tech support:
“It was great!” Tech frustrates Karen. She called the library and spoke with Denis who helped her download Libby onto her phone. The librarian’s patience and ability to coach her and calm her frustrations gave her a very positive experience. He even followed up after the conversation was over to ensure everything went well. “He took the time to really listen and help rectify the situation.”
In conclusion, if you are a reluctant reader, or if technology intimidates you, you are not alone and help is available! You will not regret gaining a new skill and getting access to the thousands of excellent titles the library offers through our various digital resources. Call the library for personalized suggestions and/or help accessing a wealth of online literature free with your MULTI card.