In the Shoes of … Mary, Chief Library Technician and Circulation Desk Manager

Mary can often be found behind the Circulation Desk Counter at the Library.  Here are some of her thoughts about her work.

What are your main responsibilities?

Managing the circulation desk and dealing with whatever situations may occur with staff or patrons.  A big part of the job is the preparation of the schedule for all circulation staff.  Hiring and training of new staff is also an important part of my work.

Describe a typical workday.

I never know in the morning what awaits me, because  the schedule always changes.  People will be absent for one reason or another. Preparing the schedule for the day takes priority. I oversee the circulation desk in all aspects. The cash reports and the cash are prepared every morning.  Memberships that were done the day before need to be verified. I look over all the damaged books that have been returned to decide which steps need to be taken.  It is important to work closely with Technical Services, where the ordering, cataloguing, and preparation of materials is done in order to keep the collection accurate. Making sure the collection is kept in order and materials are shelved in the correct location is also part of my work.

What was your field of study?

I have a B.A. in Hispanic Studies from McGill, and a Post-Graduate Diploma in Library Studies from Concordia.

What are important qualifications for your work?

I would say that you must like dealing with people and have patience and discretion. Nerves of steel required!!!

What is your favourite part of the job?

I like training staff. It gives me great satisfaction when I see people who get to understand what we do.

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